OUR SERVICE CHARTER

1. YOU WILL GET WHAT YOU EXPECT!
Not all spots can be removed from the carpet, just like not all stains come out of your clothes. Even though some of our clients have told us we perform miracle cleaning or have some special or secret cleaners, the truth is: we are cleaning properly to industry approval specifications. If it can be removed then we’ll remove it!

2. EXACT APPOINTMENT TIMES
We will give you an appointment time you can set your watch by. And if we are ever late we will call ahead and let you know.

3. PROMPT RESPONSE
We usually have an opening within a week.

4. HONEST PRICING
No sales gimmicks, no hidden costs.

5. MASTER CLEANER WITH THE WOOL MARK WITH YEARS OF EXPERIENCE
Our business is now in its 18th year. Because of our education and experience, we can look at most spots and stains and tell you what you can expect the carpet to look like when we are finished.

6. WE DON’T CUT CORNERS, WE CLEAN THEM!
We take all the time needed to clean every square inch thoroughly. If you have had companies rush in and out in 15 minutes in the past you will be surprised to find out how long it takes to do the job properly.

7. FAST DRYING
The carpets will normally be dry between 1-2 hours, depending on the weather on the day of the clean and what type of sub floor you have.

8. YOUR CARPET WILL NEVER LOOK DIRTY AGAIN!
Cleaning and protecting next year at this years price. I will also include free spotting and intermittent traffic lane cleaning.

9. PERSONAL SERVICE
We clean your carpets like we would our own.

10. MOST THOROUGH CLEANING EVER OR IT’S FREE

We offer a lot more than the most thorough cleaning ever and a complete satisfaction guarantee. If we miss a spot or should a spot re-appear we will promptly return to re-clean it at our cost. If you are not satisfied with any area and if you are still not satisfied we will refund your money. Furthermore, after we clean your carpet if someone should accidentally track dirt in on it or spill on it, call within one week and we will remove the spot or spill free!

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